Safe & Responsible Gaming
For players aged 21 and above only

m111 Responsible Gaming — Your Safety Is Our Commitment

Gaming is entertainment — and we want it to stay that way. m111 provides a range of protection tools with every player's mental and financial well-being in mind.

Why Is Responsible Gaming Important?

Online gaming and betting can be a normal part of entertainment — if enjoyed consciously and within set limits. At m111, we believe it is important for every player to stay aware of their own situation. Spending beyond your budget in the hope of winning, or trying to chase losses, are both signs of a problem.

We want to create an environment on our platform where players can make informed decisions, seek help when needed, and use the necessary tools to protect themselves. m111 never encourages you to go beyond your limits.

Our policy is clear: gaming is for players aged 21 and above only (21+), it is not a source of income, and it is not a solution to financial problems. See gaming as entertainment, not as an investment.

Need Help?

Our support team is available 24/7 via live chat — in Bengali and English.
Let us know at any time to set account limits or temporarily close your account.
All account protection requests are processed promptly.

Our Protection Tools

m111 provides several effective tools to help players stay in control.

Deposit Limits

Set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit takes some time to come into effect, giving you time to reconsider the decision.

Time-Out

Want to take a break for a while? Temporarily deactivate your account for a set period — from 24 hours up to several weeks. During this time, logging in or placing bets will not be possible.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, choose self-exclusion. Selecting this will keep your account closed for an extended period, and this decision cannot be easily reversed.

Gaming History Review

View the complete history of your bets, deposits, and wins and losses. Analyze your own gaming patterns and make decisions as needed. Transparency is the first step toward responsible gaming.

Bet Limits

Set a maximum amount for each bet. This limit protects you from large losses in moments of excitement. Set the limit according to your financial means.

Reality Check Notifications

Receive automatic notifications during extended play sessions. These reminders will let you know how long you have been playing and the total amount you have deposited or withdrawn.

Warning Signs of Problematic Gaming

If any of the following signs appear in yourself or someone you know, support should be sought.

  • Spending money on gaming beyond your budget and feeling regret afterward.
  • Repeatedly coming back in an attempt to chase and recover losses.
  • Neglecting family, friends, or work because of gaming.
  • Hiding the amount you game or spend from family or friends.
  • Continuing to game by taking on debt or borrowing from others.
  • Feeling restless, irritable, or anxious when unable to play.
  • Trying to stop gaming but failing repeatedly.
  • Using gaming as a way to escape stress or emotional pain.

Assess Yourself

Ask yourself the questions below. If the answer to more than one is "yes," please contact m111 support.

Financial Awareness

  • Have I set a specific budget for gaming each month?
  • Do I know what percentage of my monthly income I am spending on gaming?
  • Have I ever used money meant for bills or essential expenses to place bets?
  • Have I placed larger bets to try to recover losses?

Mental Well-being

  • Do I feel restless or irritated when I cannot game?
  • Do thoughts about gaming keep me from sleeping at night?
  • Do I hide information about my gaming from people close to me?
  • Is gaming affecting my family or social relationships?

Age Verification & Minor Protection

m111 is for players aged 21 and above only (21+). We strictly verify age and do not allow minors to open accounts.

If there are children or teenagers in your household and you use m111 on a shared device, log out after every session. Keep your password and payment information secure.

You can use parental control software to manage minors' access to online content. Enable web filtering in your device settings to prevent minors from accessing gaming sites.

If you suspect a minor is using your account, notify our support team immediately.

21+ Age Requirement Is Mandatory

To create an account and play any game at m111, you must be at least 21 years of age. Documents may be requested for age verification. This rule is strictly enforced.

Practical Tips for Healthy Gaming

Follow these simple habits to keep gaming enjoyable.

Set a Budget in Advance

Decide how much you will spend before you start gaming. When that amount is gone, stop.

Respect Your Time Limits

Set a time limit before you play. Set an alarm and stop when the time is up.

Do Not Bet on Emotion

Stay away from gaming when you are angry, frustrated, or under stress.

See It as Entertainment

Do not think of gaming as a source of income. It is simply a form of entertainment.

Stop Chasing Losses

Continuing to play in the hope of recovering lost money is a harmful habit.

Talk — Do Not Keep It to Yourself

If you have any problem with gaming, let your family, friends, or our support team know.

Frequently Asked Questions

Here are some frequently asked questions about responsible gaming.

Log in to your m111 account and go to the "Account Settings" section. There you will find the responsible gaming options to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. For any assistance, contact our 24/7 live chat support.

Self-exclusion is an important decision and cannot be easily reversed. After the set period has ended and following a specific review process, it is possible to request reactivation of the account. However, we strongly advise seeking professional support during that time.

A time-out is a short-term break — typically ranging from a few hours to a few weeks — for when you want a temporary pause. Self-exclusion is a longer-term step, taken when gaming is having a significant negative impact on your life. A self-exclusion period can generally last from several months to permanently.

If a family member or friend is showing signs of gaming addiction, speak with them with empathy. Encourage them to seek professional help. If you let m111 support know, we can take the necessary steps. Remember, asking for help takes courage.

No. m111 is for people aged 21 and above only. Anyone under 21 cannot open an account or play any games. If age verification fails, the account is closed immediately and a process to return any deposited funds is initiated.

The m111 support team ([email protected] or live chat) is always available. You can also reach out to a mental health specialist, counselor, or social services center near you. Support from family and friends is also very important in this situation.

Play Responsibly, Enjoy the Experience

Our goal is for gaming at m111 to be a safe and enjoyable experience. Explore the games and topics you love, always within your own limits.

For players aged 21+ only