m111's Privacy Policy — Your Information Is Safe With Us

1. Introduction & Applicability

m111 is an online gaming platform that provides services for players in Bangladesh. This privacy policy ("Policy") applies to all individuals who use m111's website and related services. When you register, log in, or use any of our services, your information is collected and processed under this Policy.

The purpose of this Policy is to inform you with full transparency about what information we collect, why we collect it, how we use it, and what your rights are. m111 believes that your privacy is a fundamental right and we treat that right with the highest importance.

This Policy has been written in your language, Bengali, so you can understand it easily. If you have any questions about any part of this Policy, you can contact our support team.

2. What Information We Collect

m111 collects only the information that is necessary to provide platform services, ensure security, and meet legal obligations. The information collected falls into the following categories:

2.1 Personal Identity Information

• Full name and date of birth (for age verification — only individuals aged 21 or older may register)
• Email address and mobile number
• National ID card or passport number (when identity verification is required)
• Address and country

2.2 Financial Information

• bKash, Nagad, or Rocket mobile wallet number (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Usage Information

• Login time, session duration, and logout time
• Game play history and betting activity
• User preferences and platform customisation settings

2.4 Technical Information

• IP address and device type
• Browser type and version
• Operating system information
• Information obtained from cookies and similar tracking technologies

3. Purpose of Using Information

m111 uses the collected information for the following legitimate purposes:

3.1 Account Management & Service Delivery

Your information is used to create and manage your account, ensure login security, process deposits and withdrawals, and improve the overall gaming experience. Financial information is essential to securely process transactions with a minimum deposit of ৳300 and a minimum withdrawal of ৳1,000.

3.2 Identity Verification & Fraud Prevention

We carry out identity verification processes to ensure platform security and protect the interests of all users. Technical and transaction-related information is analysed to detect and prevent suspicious activity.

3.3 Customer Support

When our 24/7 support team resolves your issues, they need access to your account and transaction information. This information is used when you contact us via live chat or email ([email protected]).

3.4 Service Improvement

Information is used to analyse user experience and further improve the m111 platform and add new features.

3.5 Legal & Regulatory Obligations

Certain information may be retained and used to comply with applicable laws and regulations and to respond to lawful requests from authorities.

4. Cookie Policy

Cookies and similar technologies are used on the m111 website. Cookies are small text files stored on your device that help the website remember your preferences.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to keep your login session active, verify security, and save form data. Without these cookies the website cannot function properly.

4.2 Functional Cookies

These cookies are used to remember your preferred language, game settings, and other customisation information.

4.3 Analytics Cookies

These cookies are used to collect anonymous information about the number of visitors to the website, popular pages, and user behaviour. This information helps with website improvement.

5. Sharing Information With Third Parties

m111 never sells or rents your personal information under any circumstances. However, information may be shared with selected third parties in the following limited situations:

5.1 Payment Providers

The necessary financial information is shared with the relevant payment providers to process transactions through bKash, Nagad, Rocket, and bank transfer services. These providers process information according to their own privacy policies.

5.2 Technology Partners

Some information may be shared with trusted service providers for the technical operation of the platform. These providers process information only in accordance with m111's instructions and may not use it for their own purposes.

5.3 Legal Authorities

Required information may be provided in response to a court order or a lawful legal demand from a government authority. In such cases only the information specified by law will be provided.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. You will be notified in advance in such a situation.

6. Data Security Measures

m111 has adopted industry-standard technical and administrative measures to protect your information:

• All data transmission secured by SSL (Secure Socket Layer) encryption
• Sensitive data stored in encrypted form
• Strong access controls — only authorised staff can access information
• Regular security audits and vulnerability assessments
• Two-Factor Authentication facility
• Automated suspicious activity detection system

However, no data transmission over the internet is completely secure. While we ensure industry-standard protection, we cannot guarantee absolute security. You are responsible for keeping your account password confidential and not sharing it with others.

7. Data Retention Period

m111 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

7.1 Active Accounts

All information necessary to provide services is retained for as long as your account remains active.

7.2 After Account Closure

Even after account closure, certain information may be retained for a period of time for legal obligations, dispute resolution, and fraud prevention purposes. Financial transaction records are retained in accordance with applicable law.

7.3 Deletion of Information

At the end of the retention period, or upon your valid request where there is no legal obligation to retain it, your personal information will be securely deleted or anonymised.

8. Your Data Rights

As a user of m111, you have the following rights:

8.1 Right to Access

You have the right to know what information we hold about you. You can request this information through your account or by contacting the support team.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. Information can be updated through account settings or with the help of the support team.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain cases you can request that the processing of your information be restricted, particularly when there is a dispute about the accuracy of the information.

8.5 Right to Data Portability

You can request your information in a structured, commonly used, and machine-readable format.

9. Protection of Minors

m111 provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors. Age is verified at the time of registration, and if any user registers with a false age, their account will be immediately closed and the associated information will be deleted.

If you believe that a minor has registered on our platform, please notify our support team immediately.

10. Responsible Gaming and Use of Information

m111 gives the highest priority to responsible gaming. To this end, information about your gaming activity is analysed to identify unusual or potentially harmful behaviour. This analysis is carried out in your own interest.

If you wish, you can set deposit limits, loss limits, or self-exclusion on your account. This information is securely stored in your account and used to keep your request in effect.

For more information about responsible gaming, visit our Responsible Gaming page.

11. Changes & Updates to the Policy

m111 may update this privacy policy when necessary. In the event of any significant change, you will be notified in the following ways:

• A notification sent to your registered email address
• A notice displayed on the website
• The date of the change updated at the top of this Policy

If you continue to use the platform after the changes, you will be considered to have accepted the updated policy. We therefore recommend checking this page regularly.

To request a copy of a previous version of the policy, contact us at [email protected].

12. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team: