m111 Terms & Conditions

1. Introduction & Acceptance

m111 is an online gaming platform operated for players in Bangladesh. These Terms & Conditions ("Terms") govern the use of the m111 platform, website, and all related services. When you register, log in, or use the services in any way, you are legally agreeing to these Terms.

m111 reserves the right to update these Terms at any time. We will post a notice on the platform when changes take effect. Continuing to use the platform after any changes means you have accepted those changes. We recommend reviewing this page from time to time.

If you have any questions, contact the m111 support team via live chat or at [email protected] — we provide assistance in Bengali and English 24/7.

2. Eligibility & Age Requirement

To open an account and use the services at m111, users must meet the following conditions:

• Must be at least 21 years of age.
• Must open the account in their own name and of their own free will — not on behalf of anyone else.
• All information provided must be true, accurate, and up to date.
• Must play using their own funds — not borrowed money.
• Must comply with all platform policies and guidelines.

Account Restrictions

Each individual may operate only one account. If multiple accounts are found under the same person's name, they will be closed and the associated balances may be forfeited. m111 may request documents to verify identity at any time.

Identity Verification (KYC)

To ensure a secure platform, m111 may request a user's national ID or other government-issued document when necessary. m111 reserves the right to suspend withdrawals until verification is complete.

3. Account Management

Each account on m111 is personal. Users are responsible for maintaining the security of their own account. Do not share your login details with anyone.

Password & Security

• Use a strong, unique password.
• If you notice any suspicious activity on your account, notify the m111 support team immediately.
• Avoid logging in from someone else's device or over public Wi-Fi.

Account Suspension

m111 may temporarily or permanently close a user's account for any of the following reasons:

• Violation of these Terms.
• Evidence of fraudulent or deceptive activity.
• Providing incorrect or false information.
• Operating multiple accounts.
• Abusing the platform's bonus system.

4. Deposits, Withdrawals & Payments

m111 handles all financial transactions through Bangladesh's common mobile wallets and banking methods. All transactions are completed in Bangladeshi Taka (BDT / ৳).

Deposits

• Minimum deposit amount: ৳300.
• Accepted methods: bKash, Nagad, Rocket, and bank transfer (e.g., Sonali Bank, Dutch-Bangla Bank).
• If a deposit is not reflected in your account, contact the support team with a screenshot of the transaction.
• Deposits from third-party accounts are not accepted.

Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Processing time: typically 10–45 minutes.
• The withdrawal account must match the deposit account.
• Withdrawals may be held until KYC verification is complete.

Currency & Conversion

m111 transacts in Bangladeshi Taka (BDT) only. This platform does not support transactions in foreign currencies or currency conversion.

5. Bonuses & Promotions

Welcome Bonus

On your first deposit at m111, you will receive a 150% welcome bonus, up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 → Bonus ৳1,500 → Total balance ৳2,500.
• Deposit ৳14,000 → Bonus ৳10,000 (maximum cap) → Total balance ৳24,000.

Wagering Requirements

A 15x wagering requirement applies to bonuses. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus. Example: ৳1,500 bonus × 15 = ৳22,500 in bets must be completed before the bonus can be withdrawn.

General Bonus Terms

• Bonuses may only be used on eligible games — certain games may not contribute to bonus wagering.
• Multiple bonuses cannot be combined at the same time unless explicitly permitted.
• If low-risk betting or systematic wagering to earn bonuses is detected, m111 reserves the right to cancel the bonus.
• Each promotion has its own expiry date — bonuses that are unused after expiry will be cancelled.
• m111's decision on all bonus-related matters is final.

6. VIP Program

m111's VIP program rewards regular players. Weekly cashback benefits are available across five tiers:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.4% weekly cashback.
• Gold — up to 0.6% weekly cashback.
• Platinum — up to 0.8% weekly cashback.
• Diamond — up to 1.0% weekly cashback.

Players can move up to higher tiers through regular active participation. VIP cashback is paid on a weekly basis, and separate wagering requirements may apply to cashback. Contact the m111 support team for more details.

7. Gaming Rules & Fair Play

m111 is committed to providing a fair and transparent gaming environment. Our platform uses SSL encryption and fair play technology.

Prohibited Activities

• Using automated bots or software to play.
• Attempting to manipulate the bonus system.
• Using the same promotion across multiple accounts.
• Defrauding or harassing other users.
• Exploiting any vulnerability or error in the platform.

Technical Issues

If a game is interrupted mid-session due to a software error, network disruption, or any other reason, m111 reserves the right to void the result of that game or restart it. Any related complaint must be reported to the support team within 24 hours.

8. Sports Betting Terms

m111 offers betting on cricket (including BPL, T20 World Cup, and IPL), football, kabaddi, and other sports. The following specific conditions apply to sports betting:

Bet Acceptance & Cancellation

• A bet is considered valid only once it is fully confirmed.
• If a match is postponed, cancelled, or ends before the scheduled time, m111 will settle bets according to the applicable rules.
• Bets placed at abnormal odds displayed due to a technical error may be cancelled.
• The option to cancel a bet in live betting is limited — please consider carefully before placing a bet.

Betting Limits

m111 reserves the right to set maximum betting limits in each market. If unusual betting activity is detected in a specific market or event, m111 may cancel or restrict those bets.

9. Responsible Gaming

m111 believes in responsible gaming. We place the highest importance on the wellbeing of our users. The following tools are available on the platform:

• Set deposit limits (daily / weekly / monthly).
• Set betting limits.
• Self-exclusion — temporarily close your account for a set period.
• Request permanent account closure.

For more details on these tools, visit the Responsible Gaming page or contact the support team.

10. Intellectual Property & Content

All content on the m111 platform — logos, designs, text, graphics, software, and code — is the property of m111 or its respective providers. Using, copying, distributing, or modifying this content for any purpose without prior permission is prohibited.

Content from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) is protected by their own intellectual property rights.

11. Privacy & Data Protection

How your personal information is collected, used, and kept secure is explained in detail in our Privacy Policy.

m111 uses SSL encryption technology to keep all data secure. We do not sell user data to third parties. However, we are required to provide information to authorities if there is a legal obligation to do so.

12. Limitation of Liability

m111 strives to provide a safe and reliable service. However, m111's liability is limited in the following areas:

• Losses caused by technical errors or server downtime.
• Account compromise due to a user's own negligence or security failure.
• Delays caused by issues with third-party payment providers.
• Service disruption due to legal reasons beyond the user's jurisdiction.

It is assumed that the user is fully aware of the financial risks involved in gaming and plays of their own accord. m111 does not guarantee winnings or profits from gaming.

13. Dispute Resolution

For any complaint or dispute, please first contact the m111 support team directly. The support team will work to resolve the issue.

How to Submit a Complaint

• Immediate assistance via live chat (24/7).
• Detailed complaint by email: [email protected].
• When submitting a complaint, please include your account ID, the date, and a detailed description.

m111 reserves the right to make the final decision in any dispute, though we are always committed to fair and transparent resolutions.

14. Changes to Terms and Termination

m111 reserves the right to amend, update, or fully replace these terms at any time. Advance notice will be given on the platform for significant changes.

m111 reserves the right to temporarily or permanently suspend any part of its service without prior notice for any reason. In such cases, every reasonable effort will be made to return the user's balance.

Severability

If any part of these terms is found unenforceable by a court or authority, the remaining parts will continue to be fully in effect.

15. Contact

If you have any questions about these terms, contact m111 through the following:

• Live Chat: Active 24/7, in Bengali and English.
• Email: [email protected].

To learn more about our services, visit the About Us page. For our privacy policy, read the Privacy Policy page.